Contact us

Sales Department

You can call a bilingual mortgage adviser on 0800 169 8470
or from outside the UK, please dial 00 33 3 20 18 18 44
Our mortgage advisers are available:
Monday to Friday from 9am to 6pm

Customer Service Department

You can contact a member of our After-Sales Department on +33 (0)2 51 86 68 29
Opening hours: Monday to Friday from 8:30am to 5:30pm

Claims Department

If for any reason you are not entirely satisfied with any aspect of our service or our products and you would like to make a claim, kindly write to the address below:

Service Consommateur
BP 71 015
44010 Nantes cedex 1

Should the problem persist:

If the Claims Department is unable to find a solution for you within 2 months or if the proposed solution is not satisfactory, you may contact the Arbitrator. This can be done by writing (in French) to the address below:

La M├ędiatrice aupr├Ęs du Groupe BNP Paribas Personal Finance
ACI FCL 9065
92595 Levallois-Perret Cedex

Or online via :

Mortgages are subject to acceptation by BNP Paribas Personal Finance. For all mortgages the borrower has a 10 day reflection period. If the sale is subject to mortgage acceptance any sums already paid must be reimbursed by the seller if the mortgage is declined. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. Changes in the exchange rate may increase the Sterling equivalent of your debt.